Terms of service

Last updated 13 November 2026

1. Who we are and what these terms cover

Buyers Ask AI is a service of Berkuk Technology Ltd (“we”, “us”), a private limited company registered in England and Wales under company number 15385528. Our VAT number is GB479755031. Our registered office is Sheffield Technology Parks, Cooper Buildings, Arundel Street, Sheffield, S1 2NS, United Kingdom. You can reach us at info@berkuk.com.

These terms apply when you use the free check on this site or buy a report from us. By doing either, you agree to them.

The service is made for businesses. When you buy a report you confirm that you are buying it for a business, trade or profession. If you buy as a consumer instead, section 8 also applies to you.

2. The service

• The free check reads the public pages at the address you enter, puts a small number of buyer questions to AI assistants, and shows whether their answers named the business.
• The report puts a larger set of buyer questions to four AI assistants (ChatGPT, Gemini, Claude and Perplexity), each asked twice. It sets out, as a PDF, how often the business was named, who else was named, which pages the assistants read, and a list of suggested actions.
• The report with fixes is the report, plus three things written for the business: a list of the sites the assistants read most with a message to send to each, passages for the business’s own site that answer the buyer questions it was left out of, and code for the site. It also includes the same questions asked again about 30 days later, sent as a second report that opens with a comparison of the two.

3. What a report is, and what it is not

• A report is a measurement taken on the dates it states, through the interfaces the AI companies provide for businesses, with web search switched on.
• AI answers change from one request to the next and from one place to another. They can differ from what the same assistant shows inside its own app. Read the numbers as a sample taken on those dates. A report is not a ranking.
• What an assistant says is that assistant’s output. It can be wrong or out of date. We report it; we do not vouch for it. Where a report marks something as worth checking, check it before you treat it as a fact.
• The suggested actions are our reading of the measurement. They are not legal, financial or other professional advice, and what you do with them is your decision.
• The fixes are drafts, written by software from the measurement and from the public pages of the business. Read every message and passage before you send or publish it, and check each statement in it. A gap in square brackets marks a fact we did not find on those pages. You decide what is sent and published in your name.
• We do not promise that any AI assistant will name or recommend a business, and we do not promise visits, sales or income.

4. The free check

• The free check costs nothing. We limit how many checks one visitor can run, and we may refuse or stop a check to protect the service.
• You may enter the address of any public business website, shop or app listing. You must not use the check to break the law, to attack or overload any website, or through scripts or other automated means without our written agreement.
• We keep a result for up to 30 days. Each result has its own link, and anyone you give that link to can see the result.
• The free check is provided as it is. We do not promise that it will always be available.

5. Buying a report

• The price is the one shown on this site when you order, in US dollars. It is a single payment. There is no subscription. The checkout page may show the same price in your own currency; the amount on the checkout page is the amount you pay.
• The price includes VAT where it applies. No tax is added at checkout.
• Payment is taken by Stripe on its own checkout page. We do not receive your card details.
• The contract between you and us is made when your payment is accepted.
• You must give an email address you can receive mail at, and the address you want measured. Work on a report can start as soon as your payment is confirmed, so check the address before you pay. If you gave a wrong address by mistake, tell us within 14 days of payment and we will measure the right one once, at no extra charge.
• We may decline an order, for example where we cannot read the address or where measuring it would be unlawful. If we decline, we refund you in full.

6. Delivery

• We send the report as a PDF to the email address you gave at checkout, usually within 20 minutes of payment. Reports are produced and checked automatically. If a report does not pass our checks, a person completes it and we send it within 24 hours of payment.
• Where the report is produced as soon as you pay, the page you reach after payment shows it being produced and lets you download it. That page has its own address, which we also send you by email. Anyone you give that address to can download the report.
• If we need longer, we will tell you, and you may then cancel for a full refund.
• Where your order includes a second measurement, we take it about 30 days after the first report and send it to the same address.

7. Refunds

• If we cannot produce a report for your address, we refund you in full.
• If we have not sent your report within five days of payment, you may cancel and we refund you in full.
• If a report contains a material mistake of ours, such as measuring the wrong business or leaving out a section, tell us within 30 days of receiving it. We will correct it and send it again. If we cannot, we refund you.
• Where your order includes a second measurement and we cannot take it, we refund $15.
• We do not refund a report because the answers it records are unwelcome. The measurement is what you are buying, whatever it shows.
• We pay refunds to the card or account you paid with, within 14 days of agreeing the refund.

Nothing in this section takes away a right the law gives you.

8. If you buy as a consumer

You are a consumer if you are an individual buying wholly or mainly for purposes outside your trade, business, craft or profession. If that is you, the law gives you rights in addition to these terms.

• You have 14 days from the day you order to cancel, without giving a reason.
• When you order, you ask us to start work straight away. If we have sent you the complete report before you cancel, your right to cancel ends at that point. If you cancel before we have sent it, we refund you in full.
• Where your order includes a second measurement and you cancel within the 14 days after the first report has been sent, you pay for what you have received and we refund $15.
• To cancel, write to info@berkuk.com with your name, the date of your order, the address you asked us to measure and a clear statement that you are cancelling.
• We must carry out the service with reasonable care and skill. If we do not, you can ask us to do it again or, if that is not possible, for some or all of your money back.

Nothing in these terms affects your legal rights as a consumer. If you live outside the United Kingdom, you also keep any protection that the law of your own country says cannot be taken away by contract.

9. How you may use a report

• The report is yours to use. You may read it, act on it, quote from it, and share it inside your business and with your advisers, agencies and investors.
• You may not resell it, publish it as a product or service of your own, remove our name from it, or present it as covering dates or questions it does not cover.
• We own the layout, the method and the text we write. Answers quoted from AI assistants come from the companies that run them. Business names and trade marks belong to their owners.
• We will not publish your report, or say that you are a customer, without your written agreement. We may use totals and statistics that identify no business.

10. Our responsibility to you

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to limit.

If you buy for a business:

• we will carry out the service with reasonable care and skill, and we give no other warranty, to the extent the law allows;
• we are not liable for loss of profit, sales, business or goodwill, for loss of data, or for any indirect or consequential loss;
• our total liability for everything connected with an order is limited to the price you paid for that order, and our total liability connected with the free check is limited to £100.

If you buy as a consumer: we are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for any business loss.

11. Other companies’ services and names

We are not affiliated with OpenAI, Google, Anthropic or Perplexity. ChatGPT, Gemini, Claude and Perplexity are trade marks of their owners. Those companies can change or withdraw their services at any time. If an assistant gives no answer when we measure, the report says so and leaves that answer out of the totals.

12. Events outside our control

We are not in breach of these terms if we are delayed by something we cannot reasonably control, such as a failure of an AI service, a payment service or a network. If the delay lasts more than 14 days, you may cancel and we refund anything you have paid for a report we have not sent.

13. Changes

We may change these terms. The terms in force when you place an order apply to that order. We may change or withdraw the free check at any time.

14. Complaints

If something has gone wrong, write to info@berkuk.com. We reply within five working days.

15. The law that applies

These terms are governed by the law of England and Wales. If you buy for a business, the courts of England and Wales have exclusive jurisdiction over any dispute. If you buy as a consumer, you can bring a claim in the courts of England and Wales or in the courts of the part of the United Kingdom, or the country, where you live.

16. General

• If a court finds part of these terms unenforceable, the rest stays in force.
• Only you and we can enforce these terms. No one else has rights under them.
• We may transfer our rights and duties under these terms to an organisation that takes over the service. You may transfer yours only with our written agreement.
• If we do not insist on something at once, we can still insist on it later.
• For business customers, these terms are the whole agreement between us about the service.